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The OCC provides assistance to customers of national banks, federal savings associations, and federal branches and agencies of foreign banks to answer their questions or help resolve issues they may encounter.
HelpWithMyBank.gov provides answers and assistance to customers of national banks. The site includes answers to common questions and describes how to contact the OCC for additional assistance.
Información para el Consumidor
The OCC Customer Assistance Group (CAG) seeks to ensure that national banks, federal savings associations, federal branches and agencies of foreign banks, and their customers receive fair and expeditious resolution of their complaints. CAG staff answer questions and provide informal guidance related to:
The CAG also provides an avenue to offer informal consumer education on banking and the use of credit and maintains the HelpWithMyBank.gov website.
Have you got a question, concern, or complaint about a bank? We recommend the following options:
1 (800) 613-6743 (Toll free)
If you are deaf, hard of hearing, or have a speech disability, please dial 7-1-1 to access telecommunications relay services.
Hours: 8 a.m. - 8 p.m., Eastern, Monday-Friday
OCC Customer Assistance Group,
P. O. Box 53570,
Houston, TX 77052
Customer Assistance Brochure
Get answers to questions and file a complaint at HelpWithMyBank.gov