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Consumer Protection

Ensuring fair access and equal treatment to national bank customers is a fundamental part of the OCC's mission. OCC bank examiners evaluate compliance with consumer laws and regulations, and the agency takes enforcement actions when necessary. OCC customer service representatives assist national bank customers with questions and complaints, and the agency provides advisories to help consumers understand their rights, banking rules, and the risks associated with products and practices.

Assistance for Customers of National Banks and Federal Savings Associations

The OCC's Customer Assistance Group helps customers resolve issues with national banks and their operating subsidiaries. If you have a question or concern about a national bank, contact your bank directly first.

Learn Who Supervises Your Bank

The FDIC's Institution Directory lists the primary supervisors of individual banks.

Consumer Protection Topics


Related News and Issuances

DateIDTitle
11/14/2022 NR 2022-136 Senior Deputy Comptroller Discusses Efforts to Ensure Fair Lending
10/06/2022 NR 2022-124 OCC Releases Bank Supervision Operating Plan for Fiscal Year 2023
06/28/2022 NR 2022-77 Agencies Issue Host State Loan-to-Deposit Ratios