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Because questions and disagreements can arise from bank examinations, the OCC’s Bank Appeals Process provides an independent avenue for appealing certain supervisory actions. We encourage banks to first attempt to resolve disagreements through informal discussions with their immediate supervisory office or the OCC Ombudsman.
You may seek review of matters that qualify for appeal by submitting a written description of the matter(s) under dispute to either the OCC ombudsman or your immediate supervisory office. Your president or chief executive office must submit the appeal and indicate your board's approval of the action.
Your bank may seek review of any agency decision or action, including
Yes. Matters that do not qualify for appeal include
The ombudsman will
Yes. However, when appropriate, the ombudsman or appropriate OCC official may relieve your bank from compliance pending a decision.
The OCC ombudsman functions outside the bank supervision area and reports directly to the Comptroller, who grants the ombudsman the authority to
Larry L. Hattix, Senior Deputy Comptroller for Enterprise Governance and Ombudsman
400 7th Street, SW
MS 10E - 12
Washington, DC 20219
Telephone: (202) 649-5530
Fax: (202) 649-5727
Bank Appeals Process Brochure