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OCC Bulletin 2021-33
August 2, 2021
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Chief Executive Officers of All National Banks, Federal Savings Associations, and Federal Branches and Agencies; Department and Division Heads; All Examining Personnel; and Other Interested Parties
This bulletin provides the Office of the Comptroller of the Currency's (OCC) supplemental examination procedures on remittance transfers. The examination procedures are prepared for use by OCC examiners as a supplement to the Federal Financial Institutions Examination Council's1 interagency Electronic Fund Transfer Act (EFTA) procedures that the OCC adopted in 2019. In addition, this bulletin summarizes the Consumer Financial Protection Bureau's (CFPB) Regulation E amendments regarding remittance transfers that became effective in July 2020. The CFPB has exclusive Regulation E rulemaking authority and supervisory jurisdiction for banks2 with assets over $10 billion. The OCC has Regulation E supervisory jurisdiction for banks with assets of $10 billion or less.3
With the issuance of this bulletin, the following have been rescinded:
This bulletin applies to community banks with electronic fund and remittance transfers.
The supplemental examination procedures address the following provisions for implementation of the Regulation E requirement to disclose the exact cost of remittance transfers
The EFTA and its implementing regulation, Regulation E, establish certain protections for consumers sending international money transfers, or remittance transfers. Regulation E specifies the information that must be disclosed to consumers who send remittance transfers. This includes information related to the exact cost of a remittance transfer. A statutory exception previously allowed banks to disclose estimates to consumers rather than exact amounts. This exception expired on July 21, 2020. In response to the statutory exception's expiration, the CFPB amended Regulation E and the official interpretations of Regulation E. The amendments address an increased safe harbor threshold and permanently adopt exceptions for continued disclosure of exchange rate and third-party fee estimates. The amendments became effective on July 21, 2020.5
Summary of Amendments
A "normal course of business safe harbor" amendment increased the safe harbor threshold under Regulation E. The regulation defines "remittance transfer provider" in part to mean any person who initiates remittance transfers for a consumer in the normal course of business.6 As originally adopted, the normal course of business safe harbor threshold stated that a person is deemed not to be providing remittance transfers for a consumer in the normal course of business if the person made 100 or fewer remittance transfers in the previous calendar year and makes 100 or fewer remittance transfers in the current calendar year.7 This amendment increased the normal course of business safe harbor threshold from 100 or fewer transfers to 500 or fewer transfers annually. These changes to the threshold appear in the definition of remittance transfer provider in 12 CFR 1005.30(f) and related commentary.
The "exchange rate and third-party fee estimate" exceptions were permanently adopted to address compliance challenges that banks may face in certain circumstances upon the July 21, 2020, expiration of a temporary statutory exception from providing the exact costs of remittance transfers.
Regarding the exchange rate and third-party fee estimate exceptions, the CFPB adopted a transition period for banks that exceed, as applicable, the 1,000- or 500-transfer thresholds in a certain year. This transition period allows these banks to continue to deliver estimates for a reasonable period of time, while they came into compliance with the requirement to provide exact amounts. Specifically, comment 32(b)(4)-3 discusses the transition period if a bank in the prior calendar year did not exceed the 1,000-transfer threshold to a particular country pursuant to 12 CFR 1005.32(b)(4)(i)(C), but does exceed the 1,000-transfer threshold in the current calendar year. In that case, the bank has a reasonable amount of time after exceeding the 1,000-transfer threshold to begin providing exact exchange rates in disclosures (assuming the bank cannot rely on another exception in 12 CFR 1005.32 to estimate the exchange rate). The reasonable amount of time must not exceed the later of six months after exceeding the 1,000- or 500-transfer threshold in the current calendar year or January 1 of the next year.8 Comment 32(b)(5)-5 applies the same reasonable amount of time to the transition period for third-party fees.
Please contact Paul R. Reymann, Director for Consumer Compliance Policy, at (202) 649-5470.
Grovetta N. Gardineer
Senior Deputy Comptroller for Bank Supervision Policy
1 The Federal Financial Institutions Examination Council consists of the following six voting members: a member of the Board of Governors of the Federal Reserve System; the Chairman of the Federal Deposit Insurance Corporation; the Director of the Consumer Financial Protection Bureau; the Comptroller of the Currency; the Chairman of the National Credit Union Administration; and the Chairman of the State Liaison Committee.
2 "Banks" refers collectively to national banks, federal savings associations, and federal branches and agencies of foreign banking organizations.
3 The agency responsible for supervising and enforcing compliance with Regulation E depends on the person subject to the EFTA (e.g., for financial institutions, jurisdiction depends on the institution's size and charter).
4 The interagency examination procedures for the Truth in Lending Act were revised in 2020. For more information, refer to OCC Bulletin 2020-84, "Truth in Lending Act: Revised Interagency Examination Procedures."
5 For more information, refer to 85 Fed. Reg. 34870.
6 For more information, refer to 12 CFR 1005.30(f)(1).
7 For more information, refer to 12 CFR 1005.30(f)(2)(i).
8 For example, assume an insured institution did not exceed the 1,000-transfer threshold to a particular country pursuant to 12 CFR 1005.32(b)(4)(i)(C) in 2020 but does exceed the 1,000-transfer threshold on December 1, 2021. The insured institution would have a reasonable amount of time after December 1, 2021, to begin providing exact exchange rates in disclosures (assuming it cannot rely on another exception in 12 CFR 1005.32 to estimate the exchange rate). In this case, the reasonable amount of time must not exceed June 1, 2022, which is six months after the insured institution exceeds the 1,000-transfer threshold in the previous year.