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May 7, 2002
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Chief Executive Officers of All National Banks; All State Banking Authorities; Chairman, Board of Governors of the Federal Reserve System; Chairman, Federal Deposit Insurance Corporation; Conference of State Bank Supervisors; Deputy Comptrollers (districts); Assistant Deputy Comptrollers; District Counsel and Examining Personnel
Some of your customers may be the unwitting subjects of another recently discovered fraud scheme that uses fictitious bank forms and fraudulent bank correspondence. Attached are samples of fictitious documents (addressed to a bank customer) that purport to be from the fraud control department of the customer's bank. Documents like these are being circulated in an attempt to steal the identity and money of bank customers by having the customers disclose personal and banking information.
This scheme has the potential to be very effective because the bank correspondence and questionnaire appear to be from a bank's fraud control division, including a toll-free number for the customer to use and the enclosure of a postage-paid, pre-addressed envelope for use in returning the completed form.
You should advise any of your customers who have completed and returned the fictitious form to the address listed on the pre-addressed envelope, or who provided any personal or banking information via the toll-free number, to promptly notify all financial institutions with whom they do business. We also suggest that you advise your customers to immediately do the following:
If a customer has received this fictitious form but did not complete and return it, the documents and any relevant information should be brought to the attention of the proper law enforcement agency.
Additional sources of information for your customers on what to do if they are a victim of identity theft, and the precautions to take to prevent becoming a victim, can be found at the
If you have additional questions, please contact the supervisory office responsible for your bank or:
Brian C. McCormally
Enforcement & Compliance Division