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April 5, 2002
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Chief Executive Officers and Chief Information Technology Officers of National Banks, Federal Branches, Service Providers, Department and Division Heads, and Examining Personnel
Attached are samples of a fictitious document that is not a genuine IRS Form and a fraudulent letter addressed to a bank customer purporting to be from the customer's bank.
Some of your customers may be the unwitting subjects of a new fraud scheme that uses fictitious IRS Forms and fraudulent bank correspondence. These incidents are not limited to the customers of small community banks. Documents like those attached are being circulated nationwide in an attempt to steal your customer’s identity and money by having your customer disclose personal and banking information. Accordingly, when the perpetrator of the fraud contacts your bank in person, telephonically or through electronic means, they have all the necessary customer information to appear credible.
You should advise any of your customers that have filled in and returned the fictitious form via the fax number, mail service, or any other means to promptly notify all financial institutions with whom they do business. We also suggest that you advise your customers to immediately do the following:
If a customer has received this fictitious form but did not complete and return it, any information which they have concerning this matter should be brought to the attention of the Internal Revenue Service at the same toll-free number listed above.
Additional sources of information for your customers on what to do if they are a victim of identity theft, and the precautions to take to prevent becoming a victim, can be found at the Federal Trade Commission's website and the OCC's website.
If you have additional questions, please contact the supervisory office responsible for your bank or:
Brian C. McCormally
Enforcement & Compliance Division